Privacy Policy

This privacy policy explains how Éclat Auto collects, uses, and protects personal data when you use our online platform and services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data We Collect

We collect personal data you provide directly to us when you interact with our site or request our services. This may include information such as your name, contact details, vehicle information (make, model, license plate if provided), and payment information when you book or pay for services like Exterior Hand Wash, Interior Vacuuming, Dashboard Cleaning, Window Cleaning, Tire Dressing, Wax Application, Full Detailing, Upholstery Cleaning, Engine Bay Cleaning, or Ceramic Coating.

We may also collect certain data automatically when you visit our site. This information may include details about your device, IP address, browsing actions, and usage patterns. This is typically collected using cookies and similar technologies.

How We Use Your Data

We use the personal data we collect for several purposes:

To provide and manage the car wash services you request and book.
To process transactions and manage your service history.
To communicate with you regarding your appointments, inquiries, and service updates.
To improve our services and online platform based on your feedback and usage patterns.
To comply with legal obligations.

We will only process your personal data when we have a valid legal basis to do so. This includes processing necessary for the performance of a contract with you, processing based on your consent, processing necessary for compliance with a legal obligation, or processing necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your data, we will either delete or anonymise it.

Sharing Your Data

We do not sell your personal data. We may share your data with third-party service providers who perform services on our behalf, such as payment processing or website hosting. These third parties are obligated to protect your data and use it only for the purposes for which we disclose it to them. We may also disclose your data if required by law or in response to valid requests by public authorities.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet or electronic storage is completely secure.

Your Data Protection Rights

Under GDPR and other applicable laws, you have certain rights regarding your personal data:

The right to access: You can request a copy of the personal data we hold about you.
The right to rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
The right to erasure: You can request that we delete your personal data under certain circumstances.
The right to restrict processing: You can request that we limit the way we use your personal data.
The right to object to processing: You can object to our processing of your personal data under certain conditions.
The right to data portability: You can request to receive your data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
The right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our site may use cookies and similar technologies to collect data automatically. Cookies are small text files placed on your device that help the site function, analyse usage, or remember your preferences. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our separate Cookie Policy if available on our site.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our site. We encourage you to review this policy periodically.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

Éclat Auto
105 Avenue Jean Jaurès
Lyon, Auvergne-Rhône-Alpes, 69007
France